Jerry R. Seigel
15095 East Grand Avenue
Aurora, Colorado 80015
Voice: (303) 690-9058
To contribute to the success of a dynamic organization which will challenge and further develop my abilities in creative problem solving, employee and customer relations, and in maximizing organizational effectiveness.
President. 21st Century Services, Inc. 1999 – Present. Mange two divisions: The I·T Department®, located in Aurora, Colorado. The I·T Department provides full-service computer and network support for small business and home users. Verticals supported include legal, financial, advertising, manufacturing, insurance, gas and oil, accounting, construction, health care, real estate, and non-profit. Leverage outside resources as needed for excellent service. 10 Audio® is an on-line publication targeting high end audio consumers. At 10Audio.com, read reviews of audio components and purchase associated products.
Senior Project Manager, Consultant. AT&T Broadband, 2000 – 2001. Managed network integration between AT&T corporate and AT&T Broadband law departments. Designed and implemented a digital document conversion center. Redesigned IT customer support processes. Developed financial reporting tools and reconciled accounts prior to the split of AT&T and AT&T Broadband.
Program Manager, Consultant. Janus Funds and Qwest. 1999 – 2000. Deliver program management leadership to the corporate Capacity Management program to forecast future business needs and assure critical IT resources are available as needed. IT Project Manager for the reconstruction of the operating corporate Data Center during Y2K. Work with the IT Vice-President. Review IT business processes and recommend changes to improve operations. Project manager for new product development. Develop integration strategies for corporate acquisitions.
Director/Consultant, IS Department and Customer Success Center. John Costanza Institute of Technology (JCIT). 1999 – 1999. Led the Information Services, Help Desk, and Account Management departments. Planned and implemented company’s Web site and major infrastructure improvements. Managed the “single-face” presented to the customer, including the field implementation team. Managed computer and network operations, and life-cycle asset management. Developed customer strategies to assure successful engagement outcomes. Member of executive strategic planning team.
PC Support Senior Manager. J.D. Edwards & Company. 1997 – 1999. Senior Manager, managing the PC support function for 4000+ employees. Led a team of more than thirty supervisors, service engineers, and support staff in multiple sites in the deployment and maintenance of networked PCs, laptops, and printers. Developed inter-departmental project teams and managed projects with international scope. Planned and implemented strategies for future success. Partnered with customer groups to understand needs and improve customer satisfaction. Developed accurate budgets. Reengineered end-to-end Help Desk process. Developed training programs and performance awards for service engineers. Implemented performance metrics system to drive improvements in customer satisfaction and exceeded all goals.
Manager of Technical Operations and Branch Manager. Intergraph Corporation. 1996 – 1997. Managed $8 million service branch with two field offices and twenty-five field engineers, staff, and a sales specialist. Managed office operations. Directed logistics function in support 75 field engineers servicing customers using hardware and software in Unix, Novell and Microsoft NT, 2D and 3D CAD, with Unix and Intel workstations. Developed programs to grow service income and improve field workflows. Partnered with sales organization and channel partners to sell hardware, software, and services.
E.I. DuPont de Nemours and Co., Denver, Colorado. 1978 – 1996. With support responsibility for eight states, I supervised field service engineers, developed and implemented service-marketing programs, and sold service. Grew service business so that my territory split three times. Performed audits of the effectiveness of field service marketing programs and parts reliability. Developed customer satisfaction measurement tools and implemented changes to service marketing. I was chosen to support a new product line incorporating advanced technologies. Implemented a new computer system for the national field service organization. Planned and executed research on customer behavior and its impact on service marketing programs and new product design. Served on teams for tactical planning, product quality, and for field motivation and compensation.
Self-employed Aircraft Marketing Representative. Dulles International Airport, Washington, D.C. 1977 – 1978. Sold new general aviation aircraft to individuals and corporations for private use and for tax-sheltered leaseback investments.
Interior Communications Electrician. United States Naval Reserve. 1972 – 1975. Served two years active duty after graduating from the Navy’s Interior Communications Electrician School in 1973. Earned the U.S. Navy Academic Award in 1972 for the highest academic achievement in recruit training. Honorable Discharge.
Master of Business Administration. The University of Phoenix, Colorado Division, 1988. My graduate thesis explored the relationships between customer service delivery systems and customer satisfaction.
BS in Business Administration. The University of Phoenix, Colorado Division, 1985. Contributing course work at the University of Maryland and California State University.
Springbrook High School, Silver Spring, Maryland. 1969 – 1972. Graduated one year in advance of my class. Elected Student Government representative from grades 6 through high school.
HOBBIES AND INTERESTS
Flying (Commercial Pilot Certificate, single/multi-engine, Instrument Rating), Outdoors Photography, Audio and Computer Technology, Scuba Diving, Camping, Reading, Travel.